Frequently Asked Questions
We primarily ship through Canada Post and UPS to serve our customers best! Shipping times are estimated only and are calculated from the time they leave our warehouse. We ask that you please allow additional time for the processing of your order at our warehouse.
Items that are pre-ordered or added to the wish list are subject to estimated wait and processing times.Estimated time is 6-8 weeks due to current health policies and protocols that must be followed because of the ongoing pandemic.If you run into any problems during the order process or in receiving your order please don’t hesitate to contact us via the support tab or by emailing us at email@example.com
All of our products are made in Canada, with the majority being made in Ontario, Canada.
Returns & Exchanges
*All orders can be cancelled until the shipping process has started, after that it can not be cancelled.
To be eligible for a return and/or exchange, item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in within 15 days of purchase. Unfortunately, after 15 days, we are unable to process any returns or exchanges.
Customers are responsible for all shipping and costs related to return the item(s) for a refund.If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.Canada’s South Coast Clothing Co. Inc does not guarantee and cannot be held responsible if we do not receive your returned item(s).
REFUNDS: After we receive and inspect the return item(s), we will send you a notification email that we have received your returned item(s), and in that email there will be notification of approval or rejection of your refund.If your refund has been approved, refund will be processed and a credit will be automatically applied to the original method of payment, within 5 to 10 business days, for the value of the returned item plus any applicable taxes.Cost of shipping will be deducted from your refund; Shipping costs are NON-REFUNDABLE.
EXCHANGES: After we receive and inspect the returned item(s), we will send you a notification email that we have received your returned item(s), and in that email there will be notification of the status of your exchange and tracking information for the exchanged item back to you.
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exception circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
For ALL RETURNS/EXCHANGES, please do not hesitate to contact us via the Support tab on the side of the page, or e-mail us at firstname.lastname@example.org, and include your order number to initiate the refund/exchange process.
All Sale items are considered FINAL SALE.Under no circumstances can any sale item(s) be returned or exchanged for any reason.